Returns & Exchanges
At Enki, we want you to love your home. If your new furniture or decor doesn't feel quite right, we offer a 30-day return window to ensure your space is exactly as you imagined.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original Enki packaging, ensuring all hardware, assembly tools, and protective inserts are included.
Schedule a Pickup
Affix the prepaid shipping label provided via email and drop the package at a designated carrier location or schedule a home collection for oversized furniture.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing